Dear Parents/Guardians: I recently notified the community that we were conducting an investigation into the cause of the email failure that some parents experienced during our email communication with the PreK-8 parent community regarding the October 24th lockdown at the Adams, Miller and Placentino Schools. As background, we solicit parent email addresses each fall as part of the student registration process and store those email addresses in our Student Information System (called iPass). In addition, parents who have access to iPass through the “Parent Portal” can update their email addresses when necessary. Parents who have provided their email address to us in previous years are not required to re-share that information annually. Several times a year, we extract the email addresses from our iPass database and upload them into the database used by our email notification system, called iContact. iContact is a commercially-available email marketing system that offers the ability to distribute emails to large email lists. This functionality is not available in iPass. Our investigation has concluded that some email addresses were inadvertently deleted from our iContact database during a recently-conducted manual periodic-maintenance review of our email lists. After discovering this human error, we performed new extraction of email addresses from iPass and uploaded them into iContact, providing us with an up-to-date email list for each school and the district. People who were not receiving emails earlier this fall from iContact should now be receiving Announcements in their inbox (they will show on your email server as being sent by: HPSAnnouncements hpsannouncements@holliston.k12.ma.us via icontactmail3.com ). If this is not the case, it is likely due to one of three possible reasons:
Bradford L. Jackson, Ed.D. Superintendent of Schools Holliston Public Schools 370 Hollis Street Holliston, MA 01746 |
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